SHIPPING & DELIVERY
Same-Day Dispatch Guarantee
All orders placed on weekdays by 14:00 (UTC+3) are handed over to the courier on the same day.
Delivery Times
International shipments are typically delivered to your address within 3-7 business days, depending on your destination country. Weekend and public holiday orders are processed on the next business day.
Order Tracking
Your tracking number will be sent via email and SMS. You can use this number to monitor your package's live status through our global carrier's portal.
Customs & Duties
International orders may be subject to local import duties and taxes levied by the destination country's customs office, which are the buyer's responsibility.
⚠️ Important: Damaged Package Procedure
If you notice any damage on the outer packaging—such as dents, tears, or signs of liquid exposure—upon delivery, you must request a "Damage Assessment Report" (Official Courier Report) from the delivery driver before accepting the package.
We cannot accept liability for damaged items if the report is not filed upon delivery.
Address Modifications
If you need to change your shipping address, please contact us quickly at [email protected] before your order is dispatched. Address changes cannot be made once an order has been handed over to international carriers.